TERMS of Service

Effective Date: 9/1/2025
Company: CAVUedge
Website: https://cavuedge.com/
Contact: tony@cavuedge.com

These Terms of Service (“Terms”) govern your access to and use of the CAVUedge website, services, software configurations, automations, websites, workflows, consulting services, platform services, and related offerings provided by CAVUedge (“CAVUedge,” “we,” “our,” or “us”).

By using our website, submitting a form, purchasing services, accessing a CAVUedge-provided platform, or engaging us for services, you agree to these Terms.

1. Our Services

CAVUedge provides business workflow, automation, software configuration, website, CRM, operations, and digital strategy services.

Our services may include:

• Workflow consulting
• Website design or configuration
• CRM setup and customization
• White label platform access or configuration
• Forms, funnels, landing pages, and scheduling tools
• Email and SMS automation setup
• Business process documentation
• App, workflow, or dashboard builds
• Reporting and operational support
• Software integration planning
• Training, onboarding, and support
• Other related digital services

Specific deliverables, timelines, fees, and responsibilities may be outlined in a separate proposal, order form, statement of work, invoice, subscription agreement, written communication, or service-specific agreement.

2. No Guarantee of Results

CAVUedge works to provide practical, useful, and high-quality services. However, we do not guarantee specific business results, revenue, leads, sales, search rankings, conversion rates, customer retention, cost savings, operational outcomes, or platform performance results.

Business results depend on many factors outside our control, including your market, offer, pricing, follow-up, staffing, customer experience, data quality, advertising budget, sales process, and execution.

3. Client Responsibilities

Clients are responsible for:

• Providing accurate and complete information
• Reviewing and approving deliverables
• Maintaining proper access to required accounts
• Responding to requests in a timely manner
• Ensuring their own business practices comply with applicable laws
• Obtaining consent from customers, employees, contractors, or contacts when required
• Maintaining accurate customer, billing, and operational data
• Managing internal use of any systems we configure
• Securing passwords and user access
• Paying fees on time
• Reviewing automations, workflows, messages, forms, and system outputs before relying on them in live operations

Delays caused by missing information, late feedback, third-party platform issues, lack of access, or client-side changes may affect timelines and deliverables.

4. Third-Party Platforms

CAVUedge may use, recommend, configure, or support third-party platforms to deliver services.

These may include providers for:

• CRM and marketing automation
• Website hosting and website building
• Forms and landing pages
• Scheduling and calendar management
• Email and SMS communications
• Payment processing
• Accounting or invoicing
• Analytics and reporting
• File storage and document management
• Customer support
• Workflow automation
• Security, infrastructure, and related business operations

You understand that:

• Third-party platforms are governed by their own terms, privacy policies, pricing, limits, and availability.
• CAVUedge does not control all third-party platform functionality, uptime, pricing, updates, integrations, or policies.
• Third-party platforms may change features, pricing, limits, integrations, or terms.
• You may be required to agree to third-party terms to use certain services.
• CAVUedge is not responsible for failures, outages, errors, changes, restrictions, or data loss caused by third-party platforms.

We may recommend, configure, or support third-party tools, but those tools remain subject to the provider’s own terms and policies.

5. White Label Platform Services

CAVUedge may provide access to CAVUedge-branded software, CRM, marketing automation, communication, website, funnel, form, pipeline, scheduling, reputation management, reporting, or workflow tools that are powered by third-party software providers.

Certain CAVUedge platform services may be powered by third-party providers.

If you use a CAVUedge-branded platform, you understand that:

• The platform may be powered by underlying third-party software.
• Certain features, limits, functionality, uptime, and data processing may depend on the underlying provider.
• CAVUedge may configure, support, and manage parts of the platform, but does not own or control every technical component.
• Platform availability may be affected by third-party maintenance, outages, updates, API changes, or policy changes.
• Your use of the platform must comply with applicable laws, messaging rules, email rules, privacy requirements, acceptable use standards, and any applicable third-party platform rules.

CAVUedge may suspend or terminate access if your use creates legal, security, platform, deliverability, payment, operational, or reputational risk.

6. Payments and Fees

Fees may be charged as one-time project fees, monthly subscriptions, setup fees, retainers, usage-based fees, or other agreed pricing structures.

Unless otherwise stated in writing:

• Fees are due according to the invoice, checkout page, proposal, or agreement.
• Subscription fees renew automatically until canceled.
• Late payments may result in paused work, suspended access, or termination of services.
• Setup fees, completed work, and delivered services are generally non-refundable.
• Third-party software, advertising spend, domain fees, hosting fees, SMS charges, email usage fees, payment processing fees, and similar third-party costs may be billed separately, passed through to the client, or charged directly by the provider.

7. Cancellations and Refunds

Cancellation terms may vary depending on the service.

Unless otherwise stated in a separate agreement:

• Monthly subscriptions may be canceled before the next billing cycle.
• Cancellation stops future billing but does not automatically refund prior payments.
• Project payments are not refundable once work has started.
• Deposits, setup fees, strategy sessions, audits, and completed deliverables are non-refundable.
• CAVUedge may require written notice before cancellation takes effect.

If you cancel services, you remain responsible for any unpaid fees, third-party charges, usage fees, or work already performed.

8. Ownership and Intellectual Property

Unless otherwise agreed in writing:

• CAVUedge retains ownership of its pre-existing tools, templates, processes, documentation, frameworks, designs, methods, automations, workflows, code snippets, strategy materials, and know-how.
• Clients retain ownership of their business information, logos, brand assets, customer data, and content they provide.
• Upon full payment, clients receive a license to use final deliverables created specifically for them for their internal business purposes.
• CAVUedge may reuse general knowledge, concepts, templates, structures, and non-confidential methods developed during service delivery.

You may not copy, resell, distribute, reverse engineer, sublicense, or commercially exploit CAVUedge materials, templates, systems, or documentation without written permission.

9. Website and Content Use

Content on the CAVUedge website is provided for general informational purposes only.

You may not:

• Copy or republish our website content without permission
• Use our website for unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with website security or functionality
• Use automated scraping, harvesting, or extraction tools without permission
• Misrepresent your relationship with CAVUedge
• Use our website or services in a way that could damage our business, systems, reputation, or users

10. Confidentiality

During our work together, either party may share confidential business, technical, operational, financial, customer, or strategic information.

Both parties agree to use reasonable care to protect confidential information and not disclose it to unauthorized parties, except as needed to perform services, comply with law, or work with approved service providers.

Confidentiality obligations do not apply to information that is publicly available, independently developed, already known, or lawfully obtained from another source.

11. Data and System Access

To provide services, CAVUedge may need access to client systems, software accounts, files, forms, websites, CRMs, calendars, email tools, analytics platforms, payment tools, or other business systems.

You authorize CAVUedge to access and use these systems as reasonably necessary to provide the requested services.

You are responsible for:

• Providing proper authorization
• Maintaining admin ownership of your business accounts where appropriate
• Removing access when services end
• Backing up important data
• Managing employee and contractor permissions
• Reviewing system changes, automations, workflows, and outputs

CAVUedge is not responsible for issues caused by inaccurate data, unauthorized client-side changes, revoked access, deleted records, expired subscriptions, client misconfiguration, or third-party platform failures.

12. Acceptable Use

You agree not to use CAVUedge services or configured platforms to:

• Violate any law or regulation
• Send spam or unlawful marketing messages
• Violate email, SMS, telemarketing, privacy, or consumer protection rules
• Infringe intellectual property rights
• Collect information without proper consent
• Upload malicious code
• Harass, deceive, or harm others
• Promote illegal, abusive, fraudulent, or deceptive activity
• Interfere with platform security, deliverability, or reliability
• Misuse third-party software
• Attempt to bypass platform limits, permissions, or security controls

CAVUedge may suspend or terminate services if we believe your use violates these Terms, applicable law, third-party platform rules, or reasonable business standards.

13. Compliance Disclaimer

CAVUedge may help configure tools related to websites, forms, workflows, email, SMS, CRM, scheduling, payments, reporting, or automation.

However, CAVUedge does not provide legal, tax, accounting, employment, financial, cybersecurity, or regulatory advice.

You are responsible for consulting qualified professionals regarding your compliance obligations.

14. Service Availability

We aim to provide reliable service, but we do not guarantee uninterrupted access to websites, automations, platforms, integrations, or third-party tools.

Services may be interrupted by:

• Maintenance
• Updates
• Hosting issues
• Internet outages
• Third-party platform failures
• Security events
• API changes
• Client account issues
• Force majeure events
• Other events outside our reasonable control

CAVUedge is not liable for downtime, lost data, lost revenue, missed messages, missed leads, missed appointments, or business interruption caused by events outside our reasonable control.

15. Limitation of Liability

To the fullest extent permitted by law, CAVUedge will not be liable for indirect, incidental, consequential, special, punitive, or exemplary damages, including lost profits, lost revenue, lost data, lost business opportunities, reputational harm, or business interruption.

To the fullest extent permitted by law, CAVUedge’s total liability for any claim related to our website, services, software, deliverables, platform access, or these Terms will not exceed the amount you paid to CAVUedge for the specific service giving rise to the claim during the three months before the claim arose.

16. Indemnification

You agree to defend, indemnify, and hold harmless CAVUedge from claims, damages, losses, liabilities, costs, and expenses arising from:

• Your use of our services
• Your business operations
• Your customer communications
• Your data collection or marketing practices
• Your violation of these Terms
• Your violation of law
• Your misuse of third-party platforms
• Content, data, or materials you provide
• Claims brought by your customers, employees, contractors, users, or other third parties

17. Termination

CAVUedge may suspend or terminate services if:

• Payments are overdue
• Required access or information is not provided
• You violate these Terms
• Your use creates legal, security, operational, deliverability, platform, or reputational risk
• A third-party platform restricts, suspends, or terminates access
• Continuing the relationship is no longer commercially or operationally reasonable

Upon termination, your access to certain services, platforms, automations, support, or deliverables may end.

18. Changes to Services or Terms

We may update our services, pricing, website, platform offerings, or these Terms from time to time.

Updated Terms will be posted on our website with a revised effective date. Your continued use of our website or services after updates are posted means you accept the updated Terms.

19. Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.

Any disputes will be handled in the courts located in Hillsborough County, Florida, unless otherwise required by law.

20. Contact Us

For questions about these Terms, contact us at:

CAVUedge
Email:  tony@cavuedge.com
Website:  https://cavuedge.com/