Privacy Policy

Effective Date: 9/1/2025
Company: CAVUedge
Website: https://cavuedge.com/
Contact: tony@cavuedge.com

CAVUedge (“CAVUedge,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit forms, schedule calls, communicate with us, purchase services, or use websites, workflows, automations, applications, or software solutions that we provide, configure, or support.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

• We may collect information directly from you, automatically through our website or digital tools, or through systems we configure or support for clients.

Information You Provide to Us

This may include:

• Name
• Business name
• Email address
• Phone number
• Website URL
• Billing or payment-related information
• Project details
• Form submissions
• Consultation notes
• Messages, emails, or other communications
• Information submitted through forms, surveys, calendars, intake tools, or similar systems
• Information Collected Automatically

When you visit our website or use certain digital tools, we may collect:

• IP address
• Browser type
• Device type
• Pages visited
• Referring website
• Date and time of visit
• General website usage behavior
• Cookies, pixels, analytics data, or similar tracking information
• Client and Customer Data

When we provide services to clients, we may access, process, configure, or support systems that contain client business data, customer records, contact information, workflow data, appointment data, form responses, messages, files, invoices, payment records, or other operational information.

We use this information only as reasonably necessary to provide, maintain, improve, troubleshoot, and support the services requested by our clients.

2. How We Use Information

We may use collected information to:

• Respond to inquiries
• Schedule consultations
• Provide proposals or quotes
• Deliver services
• Build, configure, or support websites, apps, automations, CRM systems, forms, workflows, dashboards, and related tools
• Manage client accounts
• Process payments
• Provide onboarding, training, and support
• Improve our website and services
• Send service-related communications
• Send marketing or educational communications, where permitted
• Monitor performance, security, and reliability
• Comply with legal obligations
• Protect our rights, business, clients, users, systems, and property

3. Third-Party Platforms and Service Providers

CAVUedge may use third-party platforms and service providers to operate our business and deliver services to clients.

These may include providers for:

• CRM and marketing automation
• Website hosting and website building
• Forms and landing pages
• Scheduling and calendar management
• Email and SMS communications
• Payment processing
• Accounting or invoicing
• Analytics and reporting
• File storage and document management
• Customer support
• Workflow automation
• Security, infrastructure, and related business operations

These third-party providers may process information according to their own privacy policies, terms, and data processing agreements.

When CAVUedge configures, supports, or manages third-party software on behalf of a client, the client may also be responsible for how that software is used with its own customers, employees, contractors, or contacts.

4. White Label Platform Services

• CAVUedge may offer access to CAVUedge-branded software, CRM, marketing automation, communication, website, funnel, form, scheduling, reputation management, reporting, or workflow tools that are powered by third-party software providers.
• Certain CAVUedge platform services may be powered by third-party providers. Use of those services may involve processing by the underlying provider and may also be subject to that provider’s applicable terms, privacy policy, data processing practices, and platform rules.
• CAVUedge does not own or control every technical component of these third-party platforms. We are responsible for the services we provide, the configurations we manage, and the data we process on behalf of our clients. However, third-party providers may have their own responsibilities under their respective privacy policies, terms, and data processing agreements.

5. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

• Understand website traffic
• Improve user experience
• Measure marketing performance
• Remember preferences
• Support website functionality
• Improve the effectiveness of our communications and services

You can usually control cookies through your browser settings. Disabling cookies may affect how some website features work.

6. How We Share Information

We do not sell personal information in the ordinary sense.

We may share information with:

• Service providers who help us operate our business
• Software platforms used to deliver client services
• Payment processors
• Professional advisors, such as accountants, consultants, or attorneys
• Legal, regulatory, or governmental authorities when required
• Business successors if CAVUedge is involved in a merger, sale, restructuring, or transfer of assets
• Other parties with your consent or direction

We may also share information when necessary to protect our business, clients, users, legal rights, security, systems, or property.

7. Data Security

• We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure.
• However, no website, software platform, transmission method, or storage system is completely secure. We cannot guarantee absolute security.
• Clients are responsible for maintaining appropriate access controls, passwords, user permissions, and internal data practices for systems they own, operate, or ask CAVUedge to configure.

8. Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain business records
• Support active client relationships
• Resolve disputes
• Enforce agreements
• Comply with legal, accounting, tax, or reporting obligations
• Protect our rights and business interests

When information is no longer needed, we may delete, anonymize, or securely archive it.

9. Client Responsibilities

If you are a CAVUedge client, you are responsible for ensuring that your own use of websites, forms, CRM systems, automations, email, SMS, payment tools, customer databases, and marketing systems complies with applicable laws and regulations.

This may include requirements related to:

• Privacy notices
• Consent
• Email marketing
• SMS/text messaging
• Customer data collection
• Payment processing
• Record retention
• Employee or contractor access
• Industry-specific compliance
• Internal data security practices

CAVUedge may help configure systems, workflows, automations, and digital tools, but we do not provide legal advice.

10. Your Choices

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain information
• Opt out of certain marketing communications
• Limit certain uses of your information
• Request a copy of certain information

To make a request, contact us at: [Insert Contact Email]

We may need to verify your identity before completing certain requests.

11. Email and Marketing Communications

• If you provide your email address, we may send you service-related messages or occasional marketing communications.
• You may unsubscribe from marketing emails at any time by using the unsubscribe link in the email or contacting us directly.
• Even if you opt out of marketing emails, we may still send transactional, administrative, or service-related communications.

12. SMS/Text Messaging

• If you provide your phone number and consent to receive text messages, we may send SMS messages related to consultations, appointments, service updates, reminders, or other business communications.
• Message and data rates may apply. Message frequency may vary. You may opt out of SMS messages by replying STOP, where supported, or by contacting us directly.
• Clients using CAVUedge-configured SMS tools are responsible for obtaining proper consent from their own contacts and complying with applicable messaging, privacy, and consumer protection rules.

13. Children’s Privacy

• Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.
• If we learn that we have collected such information, we will take reasonable steps to delete it.

14. Links to Other Websites

Our website or services may contain links to third-party websites. We are not responsible for the privacy practices, content, terms, or security of those third-party sites.

15. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
• Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

16. Contact Us

For questions about this Privacy Policy or how we handle information, contact us at:

CAVUedge
Email:  tony@cavuedge.com
Website:  https://cavuedge.com/